Refund policy

Return & Exchange Policy

We take great care in packing and shipping your order, but in the rare event that something goes wrong, please review our policy below.

Damaged or Defective Items

If you receive a damaged product, we offer a free exchange.

To claim this, you must provide a complete unpacking video—from opening the sealed package to revealing the damaged item.

The video should be continuous and unedited. Without proper video evidence, we will not be able to process your claim.

Important:
Please open the parcel within 24 hours of delivery. Our products are packed with multiple layers of bubble wrap and Thermocol, which can generate heat and potentially damage the paint if left unopened for too long.

Change of Mind / Product Exchange

We do not accept returns or exchanges due to a change of mind.

If, under special circumstances, an exchange is approved:

The customer will be responsible for safe packaging and return shipping.

Any damage during return transit will be the customer’s responsibility.

Additional shipping charges will apply for sending the replacement item.

 

We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to contact us on WhatsApp.